Terms of Sale
Last updated August 2026
These terms cover orders placed on 3dbio.co. By ordering, you agree to them. They sit alongside our Refund, Shipping, and Privacy policies.
Made-to-order products
Each model is 3D printed to order from the structure you choose or upload. Colours and fine detail can vary slightly from what you see on screen, which is normal for 3D printing.
What we guarantee
We guarantee your model prints cleanly and reflects the structure and options you selected. If it arrives with a print defect or damage, we will make it right under our refund policy.
Levitation is not guaranteed
Our models are designed to levitate, but the floating itself is done by the Bambu Lab Magnetic Levitation Kit, which is sold separately and is not included. How well a given model floats also depends on its shape: tall or asymmetric structures can float tilted or be harder to balance. We optimise each model to balance over the magnet and warn you when a shape may not sit level, but we cannot guarantee perfectly level levitation for every structure.
Your content
If you upload a file, you confirm you have the right to use and print it. Please do not upload anything unlawful or that infringes someone else's rights. You keep any rights you had in your uploaded structure; you grant us the limited right to use it only to produce your order.
Pricing and payment
Prices are shown at checkout in US dollars and include the print; shipping is added at cost. Sales tax is calculated and added at the payment step based on your address, so the final total shown in the payment box may be higher than the subtotal shown before it. Payment is processed by Stripe when you order.
Age and suitability
Our models are decorative display pieces, not toys or scientific instruments. They contain small parts, and the levitation accessories are designed for use with strong magnets sold separately by a third party. They are not suitable for children under 14, and should be kept away from young children and pets. Swallowed magnets cause serious internal injury and require immediate medical attention. You must be old enough to enter a binding contract where you live in order to place an order.
Limitation of liability
To the extent permitted by law, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits any right you have under consumer protection law that cannot be limited by agreement.
Governing law
These terms are governed by the laws of the Province of Saskatchewan and the federal laws of Canada that apply there, and the courts of Saskatchewan have jurisdiction over any dispute. If you order as a consumer elsewhere, this does not take away the protection of the mandatory consumer laws of the country you live in.
Who you are buying from
3D BIO is a storefront operated by SeqDesign Inc., a corporation registered in Saskatchewan, Canada (business number 739520682). Contact us at [email protected] for anything at all, including our registered address for legal correspondence.
Contact
Questions about these terms? Email [email protected].